18-03-2021 | 12:25 PM
Insurance Ombudsman Rules, 2017
The Government of India notified comprehensive amendments to the Insurance Ombudsman Rules, 2017.
Its objective is to improve the working of the Insurance Ombudsman mechanism to facilitate resolution of complaints regarding deficiencies in insurance services in a timely, cost-effective and impartial manner.
The amendments strengthened the reach of the allegations submitted to the ombudsman from conflicts to service violations on the part of insurers, dealers, agents and intermediaries.
Within the reforms, insurance brokers have been placed under the oversight of the Ombudsman.
